At Almazen Documents Clearing Services, we value and respect your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Such as name, phone number, email address, and any details you provide when contacting us or requesting our services.

• Business Information: Such as official documents, trade licenses, and files required to complete your transactions.

• Usage Data: Such as IP address, browser type, and the pages you visit on our website.

2. How We Use the Information

Your data is used to:

• Provide document clearing and PRO services.

• Communicate with you regarding your inquiries or requests.

• Ensure compliance with the laws and regulations of the UAE.

• Improve our website and enhance customer experience.

3. Sharing of Information

We do not sell or rent your personal data. We may share it only with:

• Relevant government authorities and agencies to complete your transactions.

• Trusted service providers who help us deliver our services (under confidentiality agreements).

• When legally required under UAE regulations or court orders.

4. Data Protection

We apply strict security measures to protect your data from unauthorized access, alteration, or misuse. However, no electronic storage or transmission method is 100% secure, and absolute protection cannot be guaranteed.

5. Your Rights

You have the right to:

• Request access to your personal data.

• Correct or update your information.

• Request deletion of your data (subject to legal requirements).

6. Cookies

Our website may use cookies to enhance user experience and analyze traffic. You may disable cookies in your browser settings, but some features may not function properly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date clearly indicated.

8. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us at:

📧 Email: info@almazen.ae
📞 Phone: ‎+971 565208776
📍 Address: Dubai, United Arab Emirates